Shipping policy

1. General Shipping Information

Thank you for shopping with aceinfotrade. This Shipping Policy outlines the shipping terms, rates, and processing rules applicable to all orders placed on our Shopify store. By placing an order with us, you agree to the terms listed below.
We strive to deliver all orders in a timely and reliable manner to ensure a satisfactory shopping experience for every customer.

2. Flat Shipping Rate

A flat shipping fee of $5.99 USD will be charged for every single order placed on aceinfotrade, regardless of the order amount, product quantity, item weight, or shipping destination (for all supported shipping regions). This fixed-rate shipping rule applies to all standard orders with no minimum order value requirement.
The $5.99 flat shipping fee will be automatically calculated and displayed at checkout before you complete your payment, with no hidden shipping charges or additional surcharges for regular orders.

3. Order Processing Time

All orders are processed and verified within 1–3 business days (excluding weekends, public holidays, and official store closure dates). Processing time includes order confirmation, quality inspection, packaging, and logistics arrangement.
Orders placed on weekends or public holidays will be processed starting from the next business day. We do not offer weekend or holiday shipping processing services.

4. Shipping Time & Delivery

After order processing is completed, standard shipping delivery times vary by destination:
  • Domestic Shipping: 5–10 business days
  • International Shipping: 10–20 business days
Please note that shipping times are estimated and not guaranteed. Delivery delays may occur due to uncontrollable factors such as logistics carrier delays, customs clearance procedures, remote destination transportation, weather conditions, or global shipping congestion. aceinfotrade will not be liable for any shipping delays caused by third-party logistics providers or force majeure events.

5. Shipping Tracking

Once your order is shipped, you will receive a confirmation email containing your unique tracking number and a link to monitor your delivery status in real time. You can track your order shipping progress anytime via the official logistics carrier website.
Tracking information is usually updated within 24–48 hours after the order leaves our warehouse. If the tracking status fails to update for a long time, please contact our customer support team for assistance.

6. Shipping Regions

We currently ship to most countries and regions worldwide. For certain restricted regions, remote areas, or countries with special customs policies, we reserve the right to cancel or adjust your order shipping arrangement. If your shipping address is unsupported, our team will contact you promptly to resolve the issue or process a full refund.

7. Customs & Import Duties (International Orders)

For all international orders, customers are solely responsible for any applicable import duties, taxes, customs fees, or brokerage charges imposed by the destination country. These additional fees are not included in our $5.99 flat shipping fee and are collected by local customs or logistics carriers upon delivery.
aceinfotrade is not responsible for customs clearance failures, duty fees, or order returns caused by local import regulations. Customers are advised to check their local customs policies before placing international orders.

8. Order Modification & Cancellation

Orders can be modified or canceled free of charge only before they are processed and shipped. Once the order has been processed or dispatched, no cancellation or address modification requests will be accepted. The $5.99 shipping fee is non-refundable for shipped orders.

9. Lost or Damaged Shipments

In the event of lost, missing, or severely damaged items during transit, please contact our customer support within 7 business days after the estimated delivery date. We will verify the issue with the logistics carrier and provide solutions such as reshipment or partial/full refund in accordance with the actual situation.
We do not compensate for minor package wear and tear that does not affect product use.

10. Policy Updates

aceinfotrade reserves the right to update and revise this shipping policy at any time without prior notice. Any policy changes will take effect immediately upon posting on our store website. Your continued use of our store and placement of orders after policy updates constitute acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or inquiries regarding our shipping rules, shipping fees, or order delivery status, please contact our customer support team. We will respond to your messages within 24–48 business hours.
Store Name: aceinfotrade